Participants and rostering
From enquiry to the schedule, using your forms and approval rules.
- Enquiries, referrals, and intake
- Service agreement administration
- Participant and worker records
- Rostering and shift coordination
NDIS Provider Administration
We support participant enquiries, service agreement administration, records, roster coordination, Splose and ShiftCare invoicing, recruitment paperwork, and audit evidence. Clinical decisions, regulatory approvals, and other regulated responsibilities remain with authorised provider personnel. Reliorvex does not provide clinical care, NDIS registration, or regulatory certification.
How the work is grouped
The work follows your policies and the records you supply. We coordinate administration. We do not make clinical, registration, or certification decisions.
Billing and workforce records
Invoicing and hiring paperwork prepared for your review.
- Splose and ShiftCare invoicing
- Payment and plan budget tracking from supplied figures
- Recruitment administration
- Credential and screening expiry tracking
Documents and audit
Records organised so your team can review and approve them.
- Incident and complaints registers
- Policy formatting and document control
- Audit evidence packs
- Referral and provider marketing administration
What is getting in the way
- Enquiries, intake packs, and service agreements are waiting on administration time.
- Rosters, shift changes, and worker availability are coordinated across too many messages.
- Invoices in Splose or ShiftCare need checking against the service records you supply.
- Audit evidence, policies, and incident paperwork are hard to assemble when a review is due.
Deliverables
- Intake and roster records
- Updated participant files, agreement paperwork ready for approval, and roster changes recorded in your system.
- Invoice register
- Invoices prepared from approved service records, plus a tracker for submission and outstanding payments.
- Workforce file
- Applicant notes, onboarding documents, and credential dates kept against the checklist you provide.
- Evidence pack
- Organised policies, registers, and outstanding actions for a review your authorised staff still owns.
How we approach it
Step 1
Confirm the boundary
We write down which decisions stay with your clinicians, directors, or compliance contacts.
Step 2
Match your systems
Typical tools include Splose, ShiftCare, Brevity, SharePoint, and Microsoft 365. We use what you already run.
Step 3
Work from supplied records
Billing and incident follow-up use the service records, forms, and rates you provide.
Step 4
Report open actions
You see completed administration, missing documents, and items waiting on an authorised person.
Practical questions
Do you provide NDIS clinical care or registration?
No. We do not provide clinical care, and we do not obtain or hold NDIS registration or regulatory certification for a provider. Those responsibilities stay with authorised provider personnel.
Who checks support item codes and clinical notes?
We check invoices against the dates, hours, codes, and rates you supply. Clinical judgment and final billing approval remain with your authorised staff.
Can you prepare an audit pack?
Yes. We organise evidence, registers, and document versions, and we chase missing items. Your authorised personnel still review the pack and respond to the auditor.
Related services
- Virtual assistant services
General administration that is not specific to an NDIS provider sits under virtual assistance and business operations.
Let's Discuss Your Requirements
Tell us which part of provider administration you want help with. We will confirm what stays with your authorised staff.