Mark Daniel Ruiz
Chief Executive Officer (CEO)
Technology and business operations across applications, IT, and service administration
Computer engineer and CompTIA A+ certified IT professional. Builds business websites and role-based workforce applications, and supports IT systems, NDIS administration, virtual assistance, business operations, automation, and digital marketing for remote service organisations.
Core expertise
- Web and application development
- IT systems and support
- NDIS administration
- Virtual assistance
- Business operations
- Business process automation
- Digital marketing
- Custom business applications
- CRM and workforce applications
- Document control and administration
Selected tools
React
JavaScript
Python
WordPress
GitHub
Vercel
Figma
Microsoft 365
Google Workspace
SharePoint- Google Apps Script
Zapier- Splose
- ShiftCare
- ServiceNow
Jean Claude Muli
Chief Technology Officer (CTO)
Full-stack development, software architecture, and quality-focused delivery
Works across full-stack development, software architecture, API integrations, software QA, and test automation. Implements practical technology choices for project requirements and supports remote delivery for international clients.
Core expertise
- Full-stack software development
- Software architecture
- API and system integrations
- Software quality assurance
- Test automation
- Technology implementation
- Application development
- Business automation
- Technical troubleshooting and delivery
Selected tools
- React
TypeScript- JavaScript
- Python
Playwright
Cypress
Postman- GitHub
Docker
Supabase- Vercel
Zoho
FastAPI
n8n- Zapier
Neil Christian Leyco
Chief Operating Officer (COO)
Real-time workforce management, capacity planning, and operational reporting
Real-time analyst with contact-center WFM experience. Monitors performance metrics, manages staffing to demand, supports intraday adjustments, and builds operational reports so service delivery stays coordinated across partner regions.
Core expertise
- Workforce management
- Real-time and intraday monitoring
- Capacity planning
- Scheduling and rostering
- Operational reporting and analysis
- Service-level management
- Cross-region operations support
- Performance monitoring
Selected tools
- Genesys
- NICE IEX WFM
- NICE WebStation
- Microsoft 365
- Google Workspace
Mark Steven Columbretis
Chief Product Officer (CPO)
Customer support, telecommunications technical support, and multi-channel service delivery
BPO professional with multi-year experience in telecommunications and customer support across phone, chat, and email. Helps resolve installation and troubleshooting issues, handle inquiries and complaints, and support secure account and records updates for customers.
Core expertise
- Customer support
- Telecommunications technical support
- Chat and email support
- Phone support
- Service delivery
- Customer education and issue resolution
- Account and records administration
Selected tools
Oracle
Salesforce- Five9
- Genesys
- Avaya
- RMS
- NICE
- Verint
- IEX
- ICOMS
These are some of the technologies and platforms our team has worked with. We also adapt to other tools and systems based on each project's needs. Displaying a tool does not mean Reliorvex is an authorized partner, reseller, or certified provider for that product.
If you want to speak with the founders about a project, start on the contact page.
